How can I make a purchase?

Complete the following steps to make a purchase:

  • Select the product you want.
  • On the Product Page, adjust the number in the box under ‘Quantity’ if you want more than one product.
  • Click ‘Add to Cart’.
  • When you’re ready to proceed, click ‘Cart’ on the top right of the website.
  • If you wish you can adjust the quantity again in your Shopping Cart by adding or removing product in the 'Quantity' column. Click 'Update Cart' to update your changes.
  • You can also leave a note for Stanley Rogers on the Shopping Cart page. For example, special instructions for delivery can be added here.
  • If you are over 18, confirm this by clicking the box next to ‘I am 18 or over’. 
  • Click 'Check Out' to proceed.
  • Enter your email, shipping address and card details when prompted.
  • Once the order is complete, you’ll receive an order confirmation via email.

The product I want is out of stock, will you be getting more soon?

As much as we endeavour to always be in stock, on the rare occasion, we may run out. If there’s a specific product you’re looking for, please contact our Customer Service team on the below phone number or email and they will do their best to assist you.

Phone: 1800 709 714 (AEST business hours)


Can I cancel my order?

Unfortunately, as soon an order has been placed it joins a queue for dispatch to ensure your order reaches you as soon as possible. Therefore, once processed, we are unable to change or cancel an order.

What do I do if I receive a faulty item or have a problem with my order?

If there’s a problem with your order or your item is faulty, please contact our Customer Service team on the below phone number or email and they will be able to assist you.

Phone: 1800 709 714 (AEST business hours)



Is it safe to shop at Stanley Rogers?

At Stanley Rogers, we take great care to offer our customers a safe and secure online shopping experience. Any information you provide us with remains private and will never be sold onto third parties.

What methods can I use to pay?

We accept VISA, Mastercard, Paypal & Afterpay.


What are your delivery costs?

Orders $100 and over will be delivered FREE* of charge.

Orders $99.99 and under will be delivered for a flat fee of $9.95.

All orders are shipped from our Melbourne Warehouse using Australia Post’s E-Parcel service. Once dispatched, please allow between 2-5 business days for your order to arrive.

Unfortunately we do not currently deliver internationally. Sign up to our newsletter and be the first to know when we announce delivery to new countries.

*Free delivery applies to orders that are less than 22kg and are to be delivered within Australia. Orders over 22kg will be charged at a bulk shipping rate. Please contact us for more information.

Do you deliver to countries outside of Australia?

Unfortunately we do not currently deliver internationally. Sign up to our newsletter and be the first to know when we announce delivery to new countries.

How can I track my order?

When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. In order to track your parcel, please click the link embedded in the email.

What should I do if my order doesn’t arrive?

If your order is showing that it’s been delivered but you’re yet to receive it, please contact our Customer Service team on the below phone number or email and they will be able to assist you.

Phone: 1800 709 714 (AEST business hours)


Can I change the delivery address on my order?

Once an order has been placed we are unable to amend it, so please ensure you enter the correct delivery details when ordering.


Do you accept returns for unwanted items?

We want you to have a great shopping experience with us and understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items must be returned within 30 days of purchase. Unwanted items can only be returned if they are unopened and unused, with all seals and packaging still in place. It is the responsibility of the sender to package knives safely for transport.

Unwanted items must be sent along with proof of purchase (delivery advice) to the below address:

Attention Customer Service - Returns
90B Euston Road
Alexandria, NSW 2015

Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account.

Shipping costs will not be refunded.

Do you accept returns for faulty items?

Please contact our Customer Service team on the below phone number or email and they will be able to assist you further.

Phone: 1800 709 714 (AEST business hours)


How long do I have to return an item?

You have 30 days to return an unwanted or faulty product.

Product Warranty

Do Stanley Rogers products have a guarantee against defects?

For Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For New Zealand: The Consumer Guarantees Act 1993 applies.

Product Guaranties: Always refer to the original packaging or Guarantee Leaflet included with some products.


Premium 18/10 Stainless Steel – 50 Year Guarantee

High Quality 18/0 Stainless Steel – 25 Year Guarantee

Pistol Grip Steak Knives – 10 Year Guarantee

Pistol Grip Cheese Knives – 10 Year Guarantee


Clever Stack™ – 50 Year Guarantee

BI-PLY Professional – 50 Year Guarantee

Conical TRI-PLY – 50 Year Guarantee

SR-Matrix - 50 Year Guarantee

Copper TRI-PLY – 50 Year Guarantee

Quart Stone Advanced – 10 Year Guarantee

Gourmet Advanced – 15 Year Guarantee

Heritage Advanced – 15 Year Guarantee

Carbon Steel Woks – 5 Year Guarantee

Crepe Pan - 10 Year Guarantee

Pizza Stones – 3 Year Guarantee


Kitchen Knives – 10 Year Guarantee

Product Care

How do I care for my Stanley Rogers product?

Please refer to each product type’s Use and Care Manuals.


Premium 18/10 Stainless Steel

High Quality 18/0 Stainless Steel

What is the difference between Premium 18/10 Stainless Steel and Quality Stainless Steel (also referred to as 18/0)?

Premium 18/10 Stainless Steel refers to the composition of the metal - 18% chromium and 10% nickel. Quality Stainless Steel has 18% chromium but no nickel. Nickel makes the steel whiter in colour and gives a more luminous polish. Both are highly resistant to rust and marking.

How do I remove rust from cutlery?

First step, don’t worry! Second step, simply use a non-scratch scouring pad or cloth and rub length wise to remove the stain. Stainless steel polish, available from your local hardware store, can also be used for more stubborn rust. To avoid rust, always remove cutlery from the dishwasher as soon as the washing cycle is finished and towel dry any remaining moisture.

How can I care for my Titanium Coated Cutlery?

To maintain the beautiful colour and mirror finish we recommend hand washing to keep your cutlery looking good and spotless for years to come. The titanium coating is many times harder and scratch resistant than regular stainless steel however it can still be scratched. Please take care of them so they do not get deep scratched, as deep scratches may go deeper than the coating.

Why does my 18/10 stainless flatware show signs of pitting, staining and rusting? How can I prevent it? Shouldn't 18/10 be resistant to rusting?

When it comes to the stainless-steel composition used in flatware, 18/10 is the very best that you can get. The 18/10 composition contains 18% chromium and 10% nickel. The more nickel material, the more resistant stainless is to corrosion.

However, though the higher concentration of nickel (10%) makes it highly resistant to pitting, staining, and rusting, it does not necessarily guarantee it. It really depends on how you care for the 18/10 quality stainless steel flatware.

Of the stainless flatware set, knives are more susceptible to rust. That's because flatware knives contain a certain amount of carbon steel in the blade construction, which is essential to make the knife blades harder and more durable than they would otherwise be if carbon was left out of the composition. This makes knives more prone to rust and stains, than the rest of the flatware set.

There are several things that can cause stainless steel flatware to rust. Harsh dishwasher detergents can over time, cause staining, especially if coupled with steel wool or abrasive cleaning materials. Be sure to always use a soft cloth or sponge when hand washing. When flatware is left wet in the sink, in the dishwasher or on the counter, acid from food residue can erode the finish and cause rust stains or pitting. Please ensure as per the care instructions, that your cutlery is never left to air dry and is left in the dishwasher to dry, as this is known to cause rust marks.

To remove any of the rust marks you have now, we recommend using a stainless-steel polish on the cutlery with a soft cloth; most of which are available at Bunnings. From then on out, as you do have high-quality cutlery, ensuring proper care of your cutlery will allow for a long life.

Can I purchase individual cutlery pieces?

Currently the only designs available to purchase alone are Albany and Baguette. These can be found via our Online Store as well as in Spotlight Stores.

How do I set a traditional English table setting?

Follow our guidelines below.

Lunch Formal Dinner



Clever Stack™

BI-PLY Professional

Conical TRI-PLY


Copper TRI-PLY

Quart Stone Advanced

Gourmet Advanced

Heritage Advanced

Crepe Pan

Why are my cookware handles hot to touch?

For best results, select the right size hob ring for your cookware piece and position it over the centre. This allows heat to be evenly distributed over the base of the cookware and avoids heat extending up the sides, minimising overheating of the handle and discolouration.

Why is food sticking to my SR-Matrix Frypan?

The hybrid of the stainless steel and non-stick coating makes the pan perform differently to both traditional non-stick and stainless-steel pans. To get the most out of the pan you will need to understand these differences.

Cooking Heat – The TRI-PLY stainless steel needs less heat than aluminium. It gets hot quickly and transfers heat quickly. This means it is easy to get crispy browning on meats, poultry, fish and proteins. For the first few times using the pan, start with a lower heat than you would on other pans and closely observe how things cook.

Non-Stick Performance – There is approximately 15% stainless steel exposed on the cook’s surface. This is what gives the fats heat transfer and browning ability, but it also affects the non-stick performance on the matrix. A small amount of healthy oil like olive oil will help avoid this. Some delicate foods like soft fried eggs or thin pieces of fish may take a bit of practice to get just the way you want them.

Cleaning – Unlike other non-stick pans you can scrub this pan with a non-stick scourer without damaging the non-stick.

Is the Quartz Stone range oven safe?

The Stanley Rogers Quartz Stone fry pan has a soft touch coated silicone handle making it unsuitable for use in the oven. It is not oven safe.