For Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For New Zealand: The Consumer Guarantees Act 1993 applies.
Product Guaranties: Always refer to the original packaging or Guarantee Leaflet included with some products.
Pistol Grip Steak Knives – 10 Year Guarantee
Pistol Grip Cheese Knives – 10 Year Guarantee
Carbon Steel Woks – 5 Year Guarantee
Pizza Stones – 3 Year Guarantee
Kitchen Knives – 10 Year Guarantee
Please refer to each product type’s Use and Care Manuals.
First step, don’t worry! Second step, simply use a non-scratch scouring pad or cloth and rub length wise to remove the stain. Stainless steel polish, available from your local hardware store, can also be used for more stubborn rust. To avoid rust, always remove cutlery from the dishwasher as soon as the washing cycle is finished and towel dry any remaining moisture.