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Product Warranty

Do Stanley Rogers products have a guarantee against defects?

For Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For New Zealand: The Consumer Guarantees Act 1993 applies.

Product Guaranties: Always refer to the original packaging or Guarantee Leaflet included with some products.

Cutlery

Premium 18/10 Stainless Steel – 50 Year Guarantee

High Quality 18/0 Stainless Steel – 25 Year Guarantee

Pistol Grip Steak Knives – 10 Year Guarantee

Pistol Grip Cheese Knives – 10 Year Guarantee

Cookware

Clever Stack™ – 50 Year Guarantee

BI-PLY Professional – 50 Year Guarantee

Conical TRI-PLY – 50 Year Guarantee

SR-Matrix - 50 Year Guarantee

Copper TRI-PLY – 50 Year Guarantee

Quart Stone Advanced – 10 Year Guarantee

Gourmet Advanced – 15 Year Guarantee

Heritage Advanced – 15 Year Guarantee

Carbon Steel Woks – 5 Year Guarantee

Crepe Pan - 10 Year Guarantee

Pizza Stones – 3 Year Guarantee

Knives

Kitchen Knives – 10 Year Guarantee


Product Care

How do I care for my Stanley Rogers product?

Please refer to each product type’s Use and Care Manuals.

Cutlery

Premium 18/10 Stainless Steel

High Quality 18/0 Stainless Steel

Cookware

Clever Stack™

BI-PLY Professional

Conical TRI-PLY

SR-Matrix

Copper TRI-PLY

Quart Stone Advanced

Gourmet Advanced

Heritage Advanced

Crepe Pan


How do I remove rust from cutlery?

First step, don’t worry! Second step, simply use a non-scratch scouring pad or cloth and rub length wise to remove the stain. Stainless steel polish, available from your local hardware store, can also be used for more stubborn rust. To avoid rust, always remove cutlery from the dishwasher as soon as the washing cycle is finished and towel dry any remaining moisture.